*Please choose carefully when selecting quilts, bedspreads, bedding protectors, underblankets and pillows as under the health act these items are non-refundable and cannot be exchanged.
Please note photography is representative of design only and product may vary. Despite our best efforts to accurately colour match illustrations there may be variations in colour due to image reproduction and the resolution of your computer screen. We cannot guarantee the accuracy of colours represented on your screen/monitor and strongly advise you to use colours as a guide only.
Returning Products that qualified for BONUS GIFTS/VOUCHERS
Parcels authorised for return should be addressed to
Returns Department (RA number)
Warehouse 3, 347-349 Old Geelong Road
Hoppers Crossing VIC 3029
If you have changed your mind, we will happily exchange the item with a product that you would be happier with.
Exchange items must be returned at your cost in original packaging, unopened, unused, unwashed and in a resalable condition.
How long do I have to exchange items?
You have 21 days to decide if you would like an exchange.
Do I have to pay for postage if I want to exchange an item?
Yes, you will have to pay for the exchange postage.
My exchange item is cheaper or more expensive, how do you process the difference?
Processing just the price difference can get a little messy, so to keep it simple we charge you in full for your exchange item (plus applicable delivery fees) and once we receive your returned item we process your refund. This way we can send you your exchange item as soon as possible.
As part of our stringent quality control procedure, all items are checked as thoroughly as possible prior to dispatch. If you believe an item is faulty please contact us immediately to discuss. If possible please send a photograph of the fault. The item will be assessed by the manufacturer/supplier to determine whether or not you are entitled to an exchange, refund or repair. If the item is deemed faulty you will NOT have to pay shipping for return or exchange. Please call 03 9931 0160 for further instructions.
(last updated FEB 2016)